Identified - While investigating we discovered that in some instances a different business name was appearing on customer statements. This issue was flagged and a fix was put into place by our upstream processor.
Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.
We continue to work with our upstream processor to reduce the occurrences of this issue.
Jan 11, 2024 - 08:53 PST
Investigating - We have identified an issue with our upstream processor where the DBA (Doing Business As) name is not properly appearing on transactions on some accounts.
As a result, the business name may not appear correctly on some cardholder statements.
We will provide updates once the solution has been confirmed.
Jan 04, 2024 - 12:29 PST
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 23rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 4/23/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Apr 09, 2024 - 17:30 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 30th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 4/30/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Apr 15, 2024 - 12:44 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 16th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 4/16/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Apr 3, 08:31 PDT
Resolved -
This incident has been resolved.
Apr 15, 15:18 PDT
Update -
We are continuing to monitor for any further issues.
Apr 11, 11:30 PDT
Update -
For merchants who are still experiencing issues accessing the Merchant Portal, please be advised that you may need to flush your DNS cache.
Apr 9, 07:31 PDT
Update -
We are aware that the Custom Checkout solution is impacted by this issue. We are currently working to deploy a fix and will provide an update once available.
Apr 8, 11:38 PDT
Update -
The issue impacting https://api.na.bambora.com has been resolved. A DNS cache clear may be required.