All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 19, 2025

No incidents reported today.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Dec 17, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 16th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/16/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Dec 4, 10:51 PST
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 9th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/09/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Nov 26, 13:17 PST
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Error Importing Batch Files
Resolved - This incident has been resolved.
Dec 5, 08:07 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 07:05 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 2, 16:44 PST
Investigating - In some cases, we're getting reports of an error “Service is busy importing another file. Try again later.”
We are investigating and will provide an update shortly.
Dec 2, 16:19 PST
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