Update - We've implemented a fix which our teams are closely monitoring to ensure everything is functioning as expected. We will provide an update once the issue is fully resolved.
Aug 28, 2025 - 10:46 PDT
Aug 28, 2025 - 10:46 PDT
Monitoring - A patch has been applied and our teams are monitoring the results. Additional updates to follow.
Aug 27, 2025 - 16:40 PDT
Aug 27, 2025 - 16:40 PDT
Update - We have confirmed this is an isolated issue impacting a very limited set of merchants. The underlying cause has been identified, and a fix is currently in development. Additional updates will follow shortly.
Aug 27, 2025 - 12:46 PDT
Aug 27, 2025 - 12:46 PDT
Identified - We've identified an upload issue impacting a small number of merchants. Our team is actively working on a fix, and we'll provide more updates shortly.
Aug 27, 2025 - 10:31 PDT
Aug 27, 2025 - 10:31 PDT
Investigating - Our teams have been informed that certain batches are encountering issues while uploading.
We are currently investigating this issue and will update with more information in due course.
Aug 27, 2025 - 08:24 PDT
We are currently investigating this issue and will update with more information in due course.
Aug 27, 2025 - 08:24 PDT
About This Site
Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.
Credit and Debit Card Payments
Operational
Acquirers
Operational
TD
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Operational
First Data
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Operational
Global Payments
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Operational
Elavon
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Operational
Chase Paymentech
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Operational
TSYS (Vital)
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Operational
Desjardins
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Operational
Interac Online
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Operational
Batch and Bank to Bank Payments
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Operational
Onboarding
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Operational
Fraud Defence
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Operational
Merchant Portal
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Operational
Customer Care
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Sep 9, 2025 10:00-13:00 PDT
Dear Worldline Customer,
Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on September 9th, 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.
Maintenance Window Details:
Date: 09/09/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you,
Worldline Customer Support
Posted on Aug 27, 2025 - 07:20 PDT
Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on September 9th, 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.
Maintenance Window Details:
Date: 09/09/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you,
Worldline Customer Support
Posted on Aug 27, 2025 - 07:20 PDT
Maintenance Activities Sep 9, 2025 22:00 - Sep 10, 2025 03:00 PDT
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 9th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 09/09/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Aug 27, 2025 - 07:34 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 9th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 09/09/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Aug 27, 2025 - 07:34 PDT