Identified - While investigating we discovered that in some instances a different business name was appearing on customer statements. This issue was flagged and a fix was put into place by our upstream processor.
Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.
We continue to work with our upstream processor to reduce the occurrences of this issue.
Jan 11, 2024 - 08:53 PST
Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.
We continue to work with our upstream processor to reduce the occurrences of this issue.
Jan 11, 2024 - 08:53 PST
Investigating - We have identified an issue with our upstream processor where the DBA (Doing Business As) name is not properly appearing on transactions on some accounts.
As a result, the business name may not appear correctly on some cardholder statements.
We will provide updates once the solution has been confirmed.
Jan 04, 2024 - 12:29 PST
As a result, the business name may not appear correctly on some cardholder statements.
We will provide updates once the solution has been confirmed.
Jan 04, 2024 - 12:29 PST
About This Site
Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.
Credit and Debit Card Payments
Operational
Acquirers
Operational
TD
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Operational
First Data
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Operational
Global Payments
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Operational
Elavon
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Operational
Chase Paymentech
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Operational
TSYS (Vital)
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Operational
Desjardins
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Operational
Interac Online
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Operational
Batch and Bank to Bank Payments
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Operational
Onboarding
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Operational
Fraud Defence
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Operational
Merchant Portal
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Operational
Customer Care
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities
May 7, 2024 22:00 - May 8, 2024 03:00 PDT
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place May 7th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 5/7/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Apr 23, 2024 - 16:02 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place May 7th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 5/7/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Apr 23, 2024 - 16:02 PDT
Maintenance Activities
May 14, 2024 10:00-13:00 PDT
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to deploy updates as part of our ongoing efforts to enhance the performance, stability and security of our solution. These activities will take place on May 14th 10:00 AM to 1 PM PT. Minor impact is expected as a result of this maintenance window.
Maintenance Window Details:
Date: 5/14/2024
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: Up to 15 intermitted minutes of increased response times
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you,
Worldline Customer Support
Posted on Apr 30, 2024 - 13:52 PDT
We would like to inform you we have scheduled a maintenance window to deploy updates as part of our ongoing efforts to enhance the performance, stability and security of our solution. These activities will take place on May 14th 10:00 AM to 1 PM PT. Minor impact is expected as a result of this maintenance window.
Maintenance Window Details:
Date: 5/14/2024
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: Up to 15 intermitted minutes of increased response times
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you,
Worldline Customer Support
Posted on Apr 30, 2024 - 13:52 PDT