All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Maintenance Activities Nov 20, 2024 22:00-23:00 PST
Dear Worldline Customer,

We would like to inform you we have scheduled an emergency maintenance window to apply internal security updates. These activities will take place November 20th, 2024 between 10:00 PM to 11:00 PM PT. During this time, there may be a total of 5 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/20/2024
Start Time: 10:00 PM PT
End Time: 11:00 PM PT
Impact: Up to 5 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Posted on Nov 20, 2024 - 12:45 PST
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 11:54 PST
Identified - Our Customer Care team has intermitent issues accesing the BIC portal. A temporary fix has been put in place and the team is monitoring the situation.
Oct 22, 14:59 PDT
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 19th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/19/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Oct 30, 07:51 PDT
Nov 19, 2024
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 12th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/12/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Oct 30, 07:45 PDT
Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - The outage has ended and the issue has been resolved
Nov 7, 21:09 PST
Monitoring - We are reporting some successful 3DS attempts, however the incident is still ongoing and our team continues to monitor the outage
Nov 7, 20:37 PST
Identified - We continue to actively monitor this 3DS outage
Nov 7, 19:46 PST
Update - We are continuing to monitor this outage
Nov 7, 19:02 PST
Investigating - 3DS is currently down due to DNS our team is investigating the issue
Nov 7, 18:15 PST
Nov 6, 2024
Resolved - This incident has been resolved.
Nov 6, 10:14 PST
Monitoring - A fix has been implemented and we are monitoring the results. Users still experiencing issues with the Custom Checkout form may need to clear their browser cache and reload the page.
Nov 6, 05:53 PST
Investigating - We have received reports of some users encountering errors with the Custom Checkout solution. We are investigating the issue and will provide an update once available.
Nov 6, 05:00 PST