Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Emergency Maintenance Activities Nov 20, 2024 22:00-23:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled an emergency maintenance window to apply internal security updates. These activities will take place November 20th, 2024 between 10:00 PM to 11:00 PM PT. During this time, there may be a total of 5 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/20/2024
Start Time: 10:00 PM PT
End Time: 11:00 PM PT
Impact: Up to 5 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Nov 20, 2024 - 12:45 PST

Past Incidents

Nov 20, 2024

Customer Care has limited access the BIC portal

Resolved - This incident has been resolved.
Nov 20, 11:54 PST

Identified - Our Customer Care team has intermitent issues accesing the BIC portal. A temporary fix has been put in place and the team is monitoring the situation.
Oct 22, 14:59 PDT

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 19th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/19/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 30, 07:51 PDT

Nov 19, 2024

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 12th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/12/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 30, 07:45 PDT

Nov 12, 2024

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

3DS is currently down our team is investigating the issue.

Resolved - The outage has ended and the issue has been resolved
Nov 7, 21:09 PST

Monitoring - We are reporting some successful 3DS attempts, however the incident is still ongoing and our team continues to monitor the outage
Nov 7, 20:37 PST

Identified - We continue to actively monitor this 3DS outage
Nov 7, 19:46 PST

Update - We are continuing to monitor this outage
Nov 7, 19:02 PST

Investigating - 3DS is currently down due to DNS our team is investigating the issue
Nov 7, 18:15 PST

Nov 6, 2024

Custom Checkout Error

Resolved - This incident has been resolved.
Nov 6, 10:14 PST

Monitoring - A fix has been implemented and we are monitoring the results. Users still experiencing issues with the Custom Checkout form may need to clear their browser cache and reload the page.
Nov 6, 05:53 PST

Investigating - We have received reports of some users encountering errors with the Custom Checkout solution. We are investigating the issue and will provide an update once available.
Nov 6, 05:00 PST