Identified - Our Customer Care team has intermitent issues accesing the BIC portal. A temporary fix has been put in place and the team is monitoring the situation.
Oct 22, 2024 - 14:59 PDT
We would like to inform you we have scheduled a maintenance window to deploy updates as part of our ongoing efforts to enhance the performance, stability and security of our solution. These activities will take place on November 5th 10:00 AM to 1 PM PT. Minor impact is expected as a result of this maintenance window.
Maintenance Window Details: Date: 11/5/2024 Start Time: 10:00 AM PT End Time: 1:00 PM PT Impact: Up to 15 intermitted minutes of increased response times
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you, Worldline Customer Support Posted on
Oct 22, 2024 - 16:52 PDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled an emergency maintenance window to perform security updates. These activities will take place October 22nd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 10/22/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 17, 14:40 PDT
Resolved -
Incident was resolved last maintance window.
Oct 22, 14:06 PDT
Investigating -
We have discovered an intermittent issue causing errors when logging into the Worldline portal with Multi-Factor Authentication enabled. While we continue our investigation and implement a fix we have temporarily removed the MFA requirement when logging into the portal.
Oct 3, 17:05 PDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place October 15th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 10/15/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Sep 30, 14:12 PDT