In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 04, 2025 - 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 4th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/04/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Nov 4, 2025 22:00 - Nov 5, 2025 03:00 PST

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Under Maintenance
Acquirers Under Maintenance
TD ? Under Maintenance
First Data ? Under Maintenance
Global Payments ? Under Maintenance
Elavon ? Under Maintenance
Chase Paymentech ? Under Maintenance
TSYS (Vital) ? Under Maintenance
Desjardins ? Under Maintenance
Interac Online ? Under Maintenance
Batch and Bank to Bank Payments ? Under Maintenance
Onboarding ? Under Maintenance
Fraud Defence ? Under Maintenance
Merchant Portal ? Under Maintenance
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Nov 12, 2025 10:00-13:00 PST

Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on November 12th, 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 11/12/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support

Posted on Oct 28, 2025 - 13:06 PDT

Maintenance Activities Nov 18, 2025 22:00 - Nov 19, 2025 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 18th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/18/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672

Posted on Nov 04, 2025 - 13:24 PST
Nov 5, 2025

No incidents reported today.

Nov 4, 2025

Unresolved incident: Maintenance Activities.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place October 28th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 10/28/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Oct 15, 05:29 PDT
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place October 21st between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 10/21/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Oct 7, 10:52 PDT