Bambora North America Status

Maintenance Activities

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2025 - 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 18th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/18/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Nov 18, 2025 22:00 - Nov 19, 2025 03:00 PST

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Under Maintenance

Acquirers Under Maintenance

TD Under Maintenance

First Data Under Maintenance

Global Payments Under Maintenance

Elavon Under Maintenance

Chase Paymentech Under Maintenance

TSYS (Vital) Under Maintenance

Desjardins Under Maintenance

Interac Online Under Maintenance

Batch and Bank to Bank Payments Under Maintenance

Onboarding Under Maintenance

Fraud Defence Under Maintenance

Merchant Portal Under Maintenance

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2025

No incidents reported today.

Nov 18, 2025

Unresolved incident: Maintenance Activities.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

Batches Showing 'In Process'

Resolved - This incident has been resolved.
Nov 14, 12:26 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 09:03 PST

Identified - Batches are showing `In Process` in the Portal but are actually `Completed`. The issue has been identified, and a fix is being implemented.
Nov 14, 08:31 PST

Nov 13, 2025

Batch Files Stuck in an Uploading State

Resolved - This incident has been resolved.
Nov 13, 14:24 PST

Update - We are continuing to monitor for any further issues.
Nov 13, 09:59 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 09:17 PST

Update - We are continuing to work on a fix for this issue.
Nov 13, 08:40 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 13, 07:59 PST

Update - We are continuing to investigate this issue.
Nov 13, 07:47 PST

Investigating - We are investigating an issue where some merchants are seeing Batch File uploads getting stuck in an 'uploading' state. We will provide an update as soon as it is available.
Nov 13, 06:57 PST

Reporting/Analysis Pages Time Out

Resolved - This incident has been resolved.
Nov 13, 06:53 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 15:30 PST

Identified - We have identified the problem and are working on a fix.
Nov 12, 15:02 PST

Update - We are continuing to investigate this issue.
Nov 12, 14:28 PST

Investigating - We are currently investigating reports of the merchant portal timing out in some cases, primarily in the reporting/analysis page. We will update within half an hour.
Nov 12, 13:57 PST

Nov 12, 2025

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 PST

Scheduled - Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on November 12th, 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 11/12/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
Oct 28, 13:06 PDT

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 4th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/04/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 21, 10:45 PDT