All Systems Operational

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Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Dec 16, 2025 22:00 - Dec 17, 2025 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 16th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/16/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Posted on Dec 04, 2025 - 10:51 PST
Dec 10, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 9th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/09/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Nov 26, 13:17 PST
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Error Importing Batch Files
Resolved - This incident has been resolved.
Dec 5, 08:07 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 07:05 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 2, 16:44 PST
Investigating - In some cases, we're getting reports of an error “Service is busy importing another file. Try again later.”
We are investigating and will provide an update shortly.
Dec 2, 16:19 PST
Dec 4, 2025
Batches Showing 'Complete' Prior to Completion
Resolved - This incident has been resolved.
Dec 4, 14:08 PST
Investigating - We are aware of a visual bug where a few batch files uploaded display the 'Completed' status before they are completed.
Our teams are working on a fix to this that will be deployed by the end of the week of December 5th.
There are no day-to-day impacts for batch processing.
Nov 27, 11:38 PST
Dec 3, 2025
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Nov 26, 2025
Increase in declines for Mastercard Apple Pay purchases
Resolved - The fix was successfully deployed and this incident is now resolved.
Nov 26, 10:15 PST
Identified - Our teams have identified the issue and are actively working on the fix. Currently we expect the fix to be deployed within the next few business days.
We will be providing an update once deployed.
Nov 20, 10:40 PST
Investigating - Our teams have been alerted to an increase in some Apple Pay Mastercard purchase declines. We are currently investigating the cause and will be providing an update soon.
Nov 20, 09:56 PST
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