All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Jan 13, 2026 10:00-13:00 PST

Dear Worldline Customer,

Worldline will be conducting an Emergency Scheduled Maintenance on our platform to apply a security patch to our solution. These activities will take place on January 13th, 2026 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 01/13/2026
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support

Posted on Jan 07, 2026 - 13:49 PST

Maintenance Activities Jan 13, 2026 22:00 - Jan 14, 2026 03:00 PST

ear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place January 13th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 1/13/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672

Posted on Dec 23, 2025 - 07:03 PST

Maintenance Activities Jan 20, 2026 22:00 - Jan 21, 2026 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place January 20th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 1/20/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672

Posted on Jan 08, 2026 - 08:55 PST
Jan 11, 2026

No incidents reported today.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Completed - The scheduled maintenance has been completed.
Jan 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place January 6th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 1/06/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672

Dec 23, 08:02 PST
Jan 6, 2026
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.