All Systems Operational

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Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Feb 10, 2026 22:00 - Feb 11, 2026 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place February 10th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 02/10/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Posted on Jan 28, 2026 - 11:42 PST

Maintenance Activities Feb 17, 2026 10:00-13:00 PST

Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on February 17th, 2026 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 02/17/2026
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
Posted on Feb 03, 2026 - 15:59 PST
Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Feb 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place February 3rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 02/03/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Jan 20, 14:22 PST
Feb 3, 2026
Maintenance Activities (UAT)
Completed - The scheduled maintenance has been completed.
Feb 3, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 05:00 PST
Scheduled - Dear Worldline Customer,

We will be conducting maintenance activities on our UAT platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on February 3, 2026 + February 10, 2026. At some point during these maintenance periods, we expect that you will observe either impaired performance or downtime. The amount of time where you may be impacted is expected to total less than 15 minutes.

The UAT environment exists for your ongoing testing. It is updated approximately two weeks prior to every production release. The production release will be launched on February 17, 2026.

Please reach out to our Customer Support team, or your Account Manager, if you have any questions. Customer support can be reached by emailing support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
Jan 29, 12:59 PST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Jan 28, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place January 27th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 1/27/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Jan 12, 09:02 PST
Jan 27, 2026
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

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