All Systems Operational

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Planned maintenance windows and unplanned disruptions of service on the Shift4 platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Update Aug 18, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

The previous emails regarding our maintenance windows on August 18th and 20th had incorrect start times. The correct time for both dates is 10AM to 1PM PT.

Please reach out to our Customer Support team if you have any questions by emailing support.na@shift4.com or by calling 1-833-226-2672.

Thank you,

Shift4 Customer Support
Posted on Aug 06, 2026 - 10:12 PDT

Maintenance Activities Aug 18, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 18th between 10:00 AM to 1:00 PM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Aug 05, 2026 - 14:13 PDT

Maintenance Activities Aug 20, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 20th between 10:00 AM to 1:00 PM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Aug 05, 2026 - 14:15 PDT

Aug 12, 2026

Maintenance Activities
Completed - The scheduled maintenance has been completed.
Aug 12, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 11th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Jul 28, 12:41 PDT

Aug 11, 2026

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Maintenance Activities
Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 4th between 10:00 PM to August 5th 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:

Date: 08/04/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Jul 21, 14:45 PDT

Aug 4, 2026

Maintenance Activities (UAT)
Completed - The scheduled maintenance has been completed.
Aug 4, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 13:03 PDT
Scheduled - Dear Shift4 Customer,

We will be conducting maintenance activities on our UAT platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place between 5AM and 2PM PT on August 4th and August 11th. At some point during these maintenance periods, we expect that you will observe either impaired performance or downtime. The amount of time where you may be impacted is expected to total less than 15 minutes.

The UAT environment exists for your ongoing testing. It is updated approximately two to three weeks prior to every production release.

Please reach out to our Customer Support team, or your Account Manager, if you have any questions. Customer support can be reached by emailing support.na@shift4.com or by calling 1-833-226-2672.

Thank you,
Shift4 Customer Support
Jul 30, 12:50 PDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Emergency Maintenance Activities
Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled an emergency maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 29th between 10:00 AM to 1:00 PM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:

Date: 07/29/2026

Start Time: 10:00 AM PT

End Time: 1:00 PM PT

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Jul 28, 11:09 PDT
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