Identified - While investigating we discovered that in some instances a different business name was appearing on customer statements. This issue was flagged and a fix was put into place by our upstream processor.

Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.

We continue to work with our upstream processor to reduce the occurrences of this issue.

Jan 11, 2024 - 08:53 PST
Investigating - We have identified an issue with our upstream processor where the DBA (Doing Business As) name is not properly appearing on transactions on some accounts.

As a result, the business name may not appear correctly on some cardholder statements.

We will provide updates once the solution has been confirmed.

Jan 04, 2024 - 12:29 PST

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Mar 19, 2024 22:00 - Mar 20, 2024 03:00 PDT
Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place March 19th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 3/19/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Posted on Mar 05, 2024 - 12:01 PST
Maintenance Activities Mar 26, 2024 22:00 - Mar 27, 2024 03:00 PDT
Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place March 26th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 3/26/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Posted on Mar 12, 2024 - 11:31 PDT
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to apply security patches as we continue to focus on improving the performance, stability and security of our solution. These activities will take place March 12th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 3/12/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Feb 29, 15:11 PST
Mar 12, 2024
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 08:21 PST
Monitoring - A fix has been implemented and Recurring Billing and Batch Processing are currently running to process scheduled transactions. We will provide an update once the services have completed.
Mar 6, 07:20 PST
Update - We are continuing to work on a fix for this issue.
Mar 6, 04:37 PST
Identified - Payment services with scheduled run times such as Recurring Billing and Batch Processing are currently delayed. The services will be ran later today to process any pending transactions. We will provide updates as they become available.
Mar 6, 03:40 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:30 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled an emergency maintenance window to restore redundancy. These activities will take place March 6th between 6:30 AM to 8:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 3/6/2024
Start Time: 6:30 AM PT
End Time: 8:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Mar 6, 06:05 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place March 5th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 3/05/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Feb 20, 13:22 PST
Mar 5, 2024
Mar 4, 2024

No incidents reported.