Update - We are continuing to investigate the issue. In the meantime we recommend that merchants having issues login using web.na.bambora.com
Aug 26, 2026 - 18:51 PDT
Aug 26, 2026 - 18:51 PDT
Update - We are continuing to investigate the issue
Aug 26, 2026 - 09:49 PDT
Aug 26, 2026 - 09:49 PDT
Investigating - We are currently investigating an issue where merchants are experiencing errors when logging into the merchant portal using the updated URL (https://web.bam.shift4api.net/).
For customers who successfully logged in but are experiencing unexpected disconnections from the merchant portal please ensure that you are logged out of the old merchant portal and are only using the updated URL.
Aug 26, 2026 - 08:25 PDT
For customers who successfully logged in but are experiencing unexpected disconnections from the merchant portal please ensure that you are logged out of the old merchant portal and are only using the updated URL.
Aug 26, 2026 - 08:25 PDT
About This Site
Planned maintenance windows and unplanned disruptions of service on the Shift4 platform are communicated here.
Credit and Debit Card Payments
Operational
Acquirers
Operational
TD
Operational
First Data
Operational
Global Payments
Operational
Elavon
Operational
Chase Paymentech
Operational
TSYS (Vital)
Operational
Desjardins
Operational
Interac Online
Operational
Batch and Bank to Bank Payments
Operational
Onboarding
Operational
Fraud Defence
Operational
Merchant Portal
Operational
Customer Care
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Update Aug 18, 2026 10:00-13:00 PDT
Dear Shift4 Customer,
The previous emails regarding our maintenance windows on August 18th and 20th had incorrect start times. The correct time for both dates is 10AM to 1PM PT.
Please reach out to our Customer Support team if you have any questions by emailing support.na@shift4.com or by calling 1-833-226-2672.
Thank you,
Shift4 Customer Support
Posted on Aug 06, 2026 - 10:12 PDT
The previous emails regarding our maintenance windows on August 18th and 20th had incorrect start times. The correct time for both dates is 10AM to 1PM PT.
Please reach out to our Customer Support team if you have any questions by emailing support.na@shift4.com or by calling 1-833-226-2672.
Thank you,
Shift4 Customer Support
Posted on Aug 06, 2026 - 10:12 PDT
Maintenance Activities (UAT) Oct 20, 2026 06:00-16:00 PDT
Dear Shift4 Customer,
We will be conducting maintenance activities on our UAT platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on Tuesday, October 20th. At some point during these maintenance periods, we expect that you will observe either impaired performance or downtime. The amount of time you may be impacted is expected to total less than 15 minutes.
The UAT environment exists for your ongoing testing. It is updated approximately two to three weeks prior to every production release.
Please reach out to our Customer Support team, or your Account Manager, if you have any questions. Customer support can be reached by emailing support.na@shift4.com or by calling 1-833-226-2672.
Thank you,
Shift4 Customer Support
Posted on Oct 14, 2026 - 11:52 PDT
We will be conducting maintenance activities on our UAT platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on Tuesday, October 20th. At some point during these maintenance periods, we expect that you will observe either impaired performance or downtime. The amount of time you may be impacted is expected to total less than 15 minutes.
The UAT environment exists for your ongoing testing. It is updated approximately two to three weeks prior to every production release.
Please reach out to our Customer Support team, or your Account Manager, if you have any questions. Customer support can be reached by emailing support.na@shift4.com or by calling 1-833-226-2672.
Thank you,
Shift4 Customer Support
Posted on Oct 14, 2026 - 11:52 PDT