Email Notifications Failing to Send
Monitoring - We have determined that the Email Notifications which failed to send are isolated to a small number of Credit Card Expiration Email Notifications for our Payment Profiles service. This will require a fix which will be deployed in a future release.
Feb 07, 2025 - 12:05 PST
Identified - We are aware of an issue which caused Email Notifications including Email Receipts and Payment Profile Credit Card Expiry emails to fail to send earlier today at 3AM PST for a period of approximately 3 minutes. We will provide an update once available.
Feb 07, 2025 - 11:29 PST

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Mar 25, 2025 22:00 - Mar 26, 2025 03:00 PDT

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place March 25th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 03/25/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Mar 11, 2025 - 15:35 PDT
Mar 20, 2025

No incidents reported today.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Mar 18, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 10:00 PDT
Scheduled - Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on Marth 18th 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 03/18/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
Mar 4, 15:22 PST
Mar 17, 2025
Emergency Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 17, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 15:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled an emergency maintenance window to perform hardware maintenance. These activities will take place March 17th, 2024 between 03:00 PM to 6:00 PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 03/17/2025
Start Time: 03:00 PM PT
End Time: 06:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Mar 11, 15:11 PDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Hosted Checkout experiencing partial degradation of service for some merchants
Resolved - This incident has been resolved.
Mar 14, 08:17 PDT
Monitoring - A fix has been implement which should resolve any issues merchants were facing with our Hosted Checkout feature.

We will continue to monitor for any changes.
Mar 13, 09:06 PDT
Identified - We have received reports that some merchants are experiencing issues with our Hosted Checkout feature.
If your Hosted Checkout is missing payment fields, please contact our customer support for further guidance on support.na@worldline.com or 1-833-226-2672
Mar 12, 08:40 PDT
Mar 13, 2025
Mar 12, 2025
Mar 11, 2025

No incidents reported.

Mar 10, 2025
Intermittent issues with upstream email provider
Resolved - After no further issues have been identified we are marking this incident as resolved.
Mar 10, 08:56 PDT
Monitoring - A fix was implemented and we have seen improvements to successful email deliveries.

We continue to monitor for any changes.
Mar 7, 08:38 PST
Investigating - We have identified an issue with our upstream email provider that is causing some operational email to fail to send.

We are currently working to implement a fix which we hope to be applied shortly.
Mar 6, 09:03 PST
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Mar 6, 2025
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