Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Bambora North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

Sub-Merchant-Id requests to Profiles API failing

Resolved - This incident has been resolved.
Oct 28, 17:04 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 16:47 PDT

Identified - We have identified an issue causing Profiles API requests using Sub-Merchant-Id to fail. We are in the process of deploying a fix and will provide an update within the next 30 minutes.
Oct 28, 16:40 PDT

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Email Receipts Issue

Resolved - We’ve confirmed that all emails waiting in the queue are being sent out. This issue has been resolved.
Oct 22, 19:13 PDT

Monitoring - A fix has been implemented and we are monitoring the results. We will post another update once we've confirmed that the issue is resolved.
Oct 22, 17:19 PDT

Identified - The cause of the issue has been identified and a fix is being implemented. We'll post an update here once the implementation has been completed.
Oct 22, 15:01 PDT

Update - We are experiencing degraded performance with our email receipts. Our team is continuing to investigate, and we'll post updates here until the issue is resolved.
Oct 22, 12:18 PDT

Investigating - We are experiencing degraded performance with our email receipts. Our team is investigating, and we'll post updates here until the issue is resolved.
Oct 22, 10:58 PDT

Oct 21, 2020

Mobile Pay Issue

Resolved - This incident has been resolved.
Oct 21, 16:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 16:09 PDT

Update - We are continuing to investigate this issue.
Oct 21, 13:21 PDT

Investigating - We are receiving reports of issues with Mobile Pay, including access within the portal and failing ApplePay transactions. Our team is currently investigating the issue and we will post an updates here until the issue is resolved.
Oct 21, 13:12 PDT

Application 53 Errors

Resolved - No further failed transactions have been detected since the fix was implemented. This incident is now resolved.
Oct 21, 11:48 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 11:39 PDT

Investigating - We have identified an issue with one of our data centres which is causing some Global Payment transactions to fail. We are currently investigating and will provide an update as soon as possible.
Oct 21, 11:36 PDT

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.