Identified - While investigating we discovered that in some instances a different business name was appearing on customer statements. This issue was flagged and a fix was put into place by our upstream processor.

Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.

We continue to work with our upstream processor to reduce the occurrences of this issue.

Jan 11, 2024 - 08:53 PST
Investigating - We have identified an issue with our upstream processor where the DBA (Doing Business As) name is not properly appearing on transactions on some accounts.

As a result, the business name may not appear correctly on some cardholder statements.

We will provide updates once the solution has been confirmed.

Jan 04, 2024 - 12:29 PST

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Apr 23, 2024 22:00 - Apr 24, 2024 03:00 PDT
Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 23rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 4/23/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Posted on Apr 09, 2024 - 17:30 PDT
Maintenance Activities Apr 30, 2024 22:00 - May 1, 2024 03:00 PDT
Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 30th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 4/30/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Posted on Apr 15, 2024 - 12:44 PDT
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 16th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 4/16/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Apr 3, 08:31 PDT
Apr 16, 2024
Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 15:18 PDT
Update - We are continuing to monitor for any further issues.
Apr 11, 11:30 PDT
Update - For merchants who are still experiencing issues accessing the Merchant Portal, please be advised that you may need to flush your DNS cache.
Apr 9, 07:31 PDT
Update - We have implemented a DNS update for https://web.na.bambora.com and www.beanstream.com. We are continuing to monitor the traffic to these domains.
Apr 8, 14:30 PDT
Update - We have deployed a fix for the Custom Checkout solution and it should now be functional for all merchants.

https://web.na.bambora.com and www.beanstream.com domains continue to be impacted at this time.

Apr 8, 12:53 PDT
Update - We are aware that the Custom Checkout solution is impacted by this issue. We are currently working to deploy a fix and will provide an update once available.
Apr 8, 11:38 PDT
Update - The issue impacting https://api.na.bambora.com has been resolved. A DNS cache clear may be required.

https://web.na.bambora.com and www.beanstream.com continue to be impacted at this time.

Apr 8, 09:47 PDT
Monitoring - For merchants experiencing issues processing transactions or accessing the Merchant Portal, please ensure you are using
https://web.na.bambora.com or https://api.na.bambora.com, and not www.beanstream.com.

If your integration is pointing to https://web.na.bambora.com or https://api.na.bambora.com and you are experiencing issues, please clear your DNS cache to update the DNS record.

If your integration is pointing to www.beanstream.com, it needs to be updated to https://web.na.bambora.com or https://api.na.bambora.com respectively.

Apr 8, 08:54 PDT
Identified - We are currently experiencing a degradation of service traced to DNS and working with our provider to resume services
Apr 8, 06:01 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Apr 8, 2024