All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Bambora North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data Centre Migration - Phase 2 Jan 17, 22:00 - Jan 18, 01:00 PST
We will be performing Phase 2 of our Data Center migration on Sunday, January 17th at 10pm Pacific ( January 18th at 1am Eastern)
Impact:
5 mins outage during the window
Posted on Jan 13, 10:45 PST
Past Incidents
Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 00:20 PST
Verifying - Verification is currently underway for the maintenance items.
Jan 16, 22:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:10 PST
Scheduled - We will be performing Phase 1 of our Data Center migration on Saturday, January 16th at 10pm Pacific ( January 17th at 1am Eastern).
Impact:
5 mins outage during the window
Jan 13, 10:43 PST
Jan 16, 2021
Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 15:59 PST
Monitoring - Our telephony provider has implemented a fix. We are monitoring for any further issues.
Jan 13, 15:37 PST
Update - Our telephony provider is continuing to experience an outage. We are monitoring updates from them closely.
Jan 13, 15:19 PST
Identified - Our telephony provider is currently experiencing an outage. We will continue to monitor and provide an update as soon as possible. We are still reachable by email at support.northamerica@bambora.com
Jan 13, 14:19 PST
Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 15:21 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 14:51 PST
Update - We are continuing to investigate this issue.
Jan 11, 14:07 PST
Investigating - We are aware of an issue resulting in password reset emails not being received. We are investigating and will provide an update in the next 30 minutes.
Jan 11, 13:33 PST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.