Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 7, 2023

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Jun 7, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:01 PDT

Scheduled - Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on June 6th between 10PM to 3AM PT. Little to no impact is expected as a result of this maintenance window.

Please reach out to our Customer Support team if you have any questions by emailing support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
May 23, 14:43 PDT

Jun 6, 2023

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

Elavon Settlement Delays

Resolved - We have received confirmation that the pending Elavon transaction settlements have been completed. Elavon merchants impacted will start to receive settlements again.
May 25, 11:21 PDT

Identified - We are currently experiencing issues with Elavon transaction settlement. Settlement for transactions from May 21st onward are still pending. A solution has been identified and is currently being implemented. We will update this status once we have additional confirmation of the resolution.
May 25, 08:42 PDT

May 24, 2023

Incorrect Status Reporting for Bank to Bank payments

Resolved - This incident has been resolved. The status reporting has been amended and should accurately reflect the batch status'.
May 24, 17:00 PDT

Investigating - We are currently experiencing issues with status reporting for Bank to Bank payments. Some transactions are reflected as "in process" when they have been completed. We are investigating the cause and resolution.
May 24, 16:29 PDT