Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Activities Dec 10, 2024 22:00 - Dec 11, 2024 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 10th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/10/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Nov 26, 2024 - 09:18 PST

Maintenance Activities Dec 17, 2024 22:00 - Dec 18, 2024 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place December 17th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 12/17/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Nov 26, 2024 - 09:21 PST

Past Incidents

Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

Emergency Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled an emergency maintenance window to apply internal security updates. These activities will take place November 20th, 2024 between 10:00 PM to 11:00 PM PT. During this time, there may be a total of 5 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/20/2024
Start Time: 10:00 PM PT
End Time: 11:00 PM PT
Impact: Up to 5 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Nov 20, 12:45 PST

Customer Care has limited access the BIC portal

Resolved - This incident has been resolved.
Nov 20, 11:54 PST

Identified - Our Customer Care team has intermitent issues accesing the BIC portal. A temporary fix has been put in place and the team is monitoring the situation.
Oct 22, 14:59 PDT

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 PST

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 19th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/19/2024
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 30, 07:51 PDT