Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 PDT

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 15th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 04/15/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Apr 1, 16:13 PDT

Apr 15, 2025

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

Maintenance Activities

Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT

Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place April 8th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 04/08/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Mar 25, 17:49 PDT

Apr 8, 2025

Batch Files Stuck in an Importing State

Resolved - This incident has been resolved.
Apr 8, 17:06 PDT

Monitoring - A fix has been implemented and we are monitoring the results. We will be reprocessing the Batch Files which were previously stuck in an importing state.
Apr 8, 16:06 PDT

Update - We are continuing to investigate this issue.
Apr 8, 11:18 PDT

Investigating - We are investigating an issue where some merchants are seeing Batch File uploads getting stuck in an importing state, preventing any new Batch Files from being uploaded on the account. We will provide an update once available.
Apr 8, 09:52 PDT

Email Notifications Failing to Send

Resolved - This incident has been resolved.
Apr 8, 09:50 PDT

Monitoring - We have determined that the Email Notifications which failed to send are isolated to a small number of Credit Card Expiration Email Notifications for our Payment Profiles service. This will require a fix which will be deployed in a future release.
Feb 7, 12:05 PST

Identified - We are aware of an issue which caused Email Notifications including Email Receipts and Payment Profile Credit Card Expiry emails to fail to send earlier today at 3AM PST for a period of approximately 3 minutes. We will provide an update once available.
Feb 7, 11:29 PST

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.