All Systems Operational

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Planned maintenance windows and unplanned disruptions of service on the Shift4 platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD Operational
First Data Operational
Global Payments Operational
Elavon Operational
Chase Paymentech Operational
TSYS (Vital) Operational
Desjardins Operational
Interac Online Operational
Batch and Bank to Bank Payments Operational
Onboarding Operational
Fraud Defence Operational
Merchant Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Aug 11, 2026 22:00 - Aug 12, 2026 03:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 11th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Jul 28, 2026 - 12:41 PDT

Maintenance Activities Update Aug 18, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

The previous emails regarding our maintenance windows on August 18th and 20th had incorrect start times. The correct time for both dates is 10AM to 1PM PT.

Please reach out to our Customer Support team if you have any questions by emailing support.na@shift4.com or by calling 1-833-226-2672.

Thank you,

Shift4 Customer Support
Posted on Aug 06, 2026 - 10:12 PDT

Maintenance Activities Aug 18, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 18th between 10:00 AM to 1:00 PM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Aug 05, 2026 - 14:13 PDT

Maintenance Activities Aug 20, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 20th between 10:00 AM to 1:00 PM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Aug 05, 2026 - 14:15 PDT

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

Maintenance Activities
Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 4th between 10:00 PM to August 5th 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:

Date: 08/04/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Jul 21, 14:45 PDT

Aug 4, 2026

Maintenance Activities (UAT)
Completed - The scheduled maintenance has been completed.
Aug 4, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 13:03 PDT
Scheduled - Dear Shift4 Customer,

We will be conducting maintenance activities on our UAT platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place between 5AM and 2PM PT on August 4th and August 11th. At some point during these maintenance periods, we expect that you will observe either impaired performance or downtime. The amount of time where you may be impacted is expected to total less than 15 minutes.

The UAT environment exists for your ongoing testing. It is updated approximately two to three weeks prior to every production release.

Please reach out to our Customer Support team, or your Account Manager, if you have any questions. Customer support can be reached by emailing support.na@shift4.com or by calling 1-833-226-2672.

Thank you,
Shift4 Customer Support
Jul 30, 12:50 PDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Emergency Maintenance Activities
Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled an emergency maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 29th between 10:00 AM to 1:00 PM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:

Date: 07/29/2026

Start Time: 10:00 AM PT

End Time: 1:00 PM PT

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Jul 28, 11:09 PDT

Jul 28, 2026

BIC Platform TLS Certificate Transition (May 12, 2026)
Completed - The scheduled maintenance has been completed.
Jul 28, 12:38 PDT
Scheduled - The BIC platform will transition to a new TLS certificate trust chain on May 12, 2026, in response to major browser and operating system vendors retiring legacy root CA certificates.

What does this mean?

On May 12, 2026, the BIC platform will begin using new TLS certificates signed by DigiCert, replacing the current certificate chain issued by Sectigo and USERTrust. This change is required to maintain secure connectivity and uninterrupted payment processing.

What action is required?

Please confirm your systems are prepared with the appropriate root certificate installed to maintain uninterrupted access to the BIC platform ahead of the transition date.

Most browsers and operating systems require no action by default.
If you manually manage certificate trust stores, ensure the following root certificate is installed: DigiCert TLS RSA4096 Root G5
If your integration manually deploys server certificates (e.g., *.na.bambora.com or *.beanstream.com), update to the new certificates. We strongly recommend against manual deployment.

If you are using the na.bambora.com endpoint and are not manually storing the certificate, it will continue to work. If your integration points to www.beanstream.com, please review beanstream.com SSL Cert Renewal.

Testing and availability

The UAT environment will be updated with the new certificate chain on April 27, 2026.
Certificates and related updates will be published on the Developers Portal prior to May 12.

What you need to know

This change is technical in nature. If you are unable to verify your integration, please consult your developer or software/web provider.
SSL/TLS best practice is to trust only the root certificate. Do not download or store server certificates.
If you manage your certificate trust store manually and take no action by the deadline, connections to the BIC platform may fail.

If you have issues with the required changes, please reach out to our Customer Care team for assistance by replying to this email.

Your partner in payments,
Shift4
Feb 17, 13:57 PST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

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