All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - No further escalations have been reported. Transactions continue to complete successfully.
Sep 22, 14:34 PDT
Monitoring - Upon further investigation, it has been determined the escalation was not related to 3D Secure. Transactions continue to complete successfully.

Teams will continue to monitor.
Sep 22, 12:55 PDT
Investigating - We have additional reports of intermittent 3D Secure connections. Our team is investigating the issue.
Sep 22, 12:25 PDT
Monitoring - The affected application has been restarted. Transactions are successfully completing. Teams will continue to monitor.
Sep 22, 10:20 PDT
Investigating - We are receiving reports of intermittent 3D Secure connections. Our team is investigating the issue.
Sep 22, 09:38 PDT
Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - This incident has been resolved. Thank you for your patience.
Sep 20, 10:40 PDT
Monitoring - A fix has been implemented and we are once again successfully receiving calls.
Sep 20, 09:42 PDT
Identified - Our telephony provider has identified the issue and is working to resolve it as soon as possible.

To contact us, please email us at support.northamerica@bambora.com.
Sep 20, 08:24 PDT
Investigating - Customer Care is currently experiencing degraded service. We are working with our telephony provider to resolve the issue as soon as possible. We are still reachable by email at support.northamerica@bambora.com.

We’ll post updates here until the issue is resolved.
Sep 20, 08:07 PDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - No further issues have been found.
Sep 10, 15:43 PDT
Monitoring - The new certificates have been imported. We have confirmed Mastercard 3DS approvals.

Teams will continue to monitor
Sep 10, 10:09 PDT
Update - This incident has been escalated with Mastercard. An issue with their application has been reported. Mastercard support has advised after the issue is resolved, our request will be processed.
Sep 9, 15:28 PDT
Update - Our Master Security Officer has submitted the Certificate Signing Request (CSR) to Mastercard.
We are currently waiting for Mastercard to review our request and issue a new certificate.
Sep 7, 14:04 PDT
Update - A Certificate Signing Request (CSR) has been filled out by Bambora Security. It has been forwarded to our Master Security Officer in Stockholm who will submit the request to Mastercard.

There is currently no ETA available.
Sep 7, 12:59 PDT
Identified - Mastercard has confirmed that they are no longer supporting SHA1 client certificates. We have requested the new certificates and are currently waiting for a response.
Sep 7, 07:43 PDT
Update - Our vendor for 3DS software has advised that new certificates have been issued by Mastercard. We have requested the new CA certificates from Mastercard support.
Sep 3, 07:20 PDT
Update - Mastercard support advised their internal teams are still investigating. An estimated time of resolution has not been provided.
Sep 2, 15:33 PDT
Update - Teams have identified a possible certificate issue with Mastercard. Mastercard support is investigating.

Further updates will be provided as they become available.
Sep 2, 10:07 PDT
Update - A technical bridge has been opened for further troubleshooting. Mastercard has also been engaged to assist in the investigation.
Sep 2, 07:59 PDT
Investigating - We are currently not able to connect to Mastercard 3D secure. The connection failure causes all Mastercard transactions to bypass the liability shift for merchants with 3D secure enabled. Our team is investigating the issue and we will provide an update as soon as it is available.
Sep 1, 22:19 PDT