Monitoring - We received reports of an outage between 10-11 PM PST last night - July 15th.
Our teams are currently investigating the impact of this outage and we will provide a further update in due course.
Jul 16, 2025 - 12:01 PDT
Our teams are currently investigating the impact of this outage and we will provide a further update in due course.
Jul 16, 2025 - 12:01 PDT
About This Site
Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.
Credit and Debit Card Payments
Operational
Acquirers
Operational
TD
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Operational
First Data
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Operational
Global Payments
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Operational
Elavon
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Operational
Chase Paymentech
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Operational
TSYS (Vital)
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Operational
Desjardins
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Operational
Interac Online
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Operational
Batch and Bank to Bank Payments
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Operational
Onboarding
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Operational
Fraud Defence
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Merchant Portal
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Customer Care
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Jul 29, 2025 22:00 - Jul 30, 2025 03:00 PDT
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 29th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 07/29/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Jul 15, 2025 - 05:17 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 29th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 07/29/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Posted on Jul 15, 2025 - 05:17 PDT