Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 08, 2026 - 22:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 8th from 10:00 PM to September 9th 3:00 AM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Sep 8, 2026 22:00 - Sep 9, 2026 03:00 PDT
Issues Logging into the Merchant Portal
Update - We are continuing to investigate the issue. In the meantime we recommend that merchants having issues login using web.na.bambora.com
Aug 26, 2026 - 18:51 PDT
Update - We are continuing to investigate the issue
Aug 26, 2026 - 09:49 PDT
Investigating - We are currently investigating an issue where merchants are experiencing errors when logging into the merchant portal using the updated URL (https://web.bam.shift4api.net/).

For customers who successfully logged in but are experiencing unexpected disconnections from the merchant portal please ensure that you are logged out of the old merchant portal and are only using the updated URL.
Aug 26, 2026 - 08:25 PDT

About This Site

Planned maintenance windows and unplanned disruptions of service on the Shift4 platform are communicated here.

Credit and Debit Card Payments Under Maintenance
Acquirers Under Maintenance
TD Under Maintenance
First Data Under Maintenance
Global Payments Under Maintenance
Elavon Under Maintenance
Chase Paymentech Under Maintenance
TSYS (Vital) Under Maintenance
Desjardins Under Maintenance
Interac Online Under Maintenance
Batch and Bank to Bank Payments Under Maintenance
Onboarding Under Maintenance
Fraud Defence Under Maintenance
Merchant Portal Under Maintenance
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Update Aug 18, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

The previous emails regarding our maintenance windows on August 18th and 20th had incorrect start times. The correct time for both dates is 10AM to 1PM PT.

Please reach out to our Customer Support team if you have any questions by emailing support.na@shift4.com or by calling 1-833-226-2672.

Thank you,

Shift4 Customer Support
Posted on Aug 06, 2026 - 10:12 PDT

Maintenance Activities Sep 15, 2026 10:00-13:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 15th from 10:00 PM to September 16th 3:00 AM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Posted on Sep 03, 2026 - 09:57 PDT

Maintenance Activities Sep 22, 2026 22:00 - Sep 23, 2026 03:00 PDT

Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 22nd from 10:00 PM to September 23 3:00 AM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672

Thank you,
Shift4 Customer Support
Posted on Sep 08, 2026 - 18:37 PDT

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

Unresolved incident: Scheduled Maintenance.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Emergency Maintenance Activities
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled an emergency maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place Wednesday, September 2nd between 10:00 AM to 1:00 PM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Aug 27, 11:52 PDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Maintenance Activities
Completed - The scheduled maintenance has been completed.
Aug 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 PDT
Scheduled - Dear Shift4 Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 25th from 10:00 PM to August 26th 3:00 AM PT.

Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.

If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672
Aug 12, 12:26 PDT
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