All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Activities Nov 18, 2025 22:00 - Nov 19, 2025 03:00 PST

Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 18th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/18/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672
Posted on Nov 04, 2025 - 13:24 PST
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Batch Files Stuck in an Uploading State
Resolved - This incident has been resolved.
Nov 13, 14:24 PST
Update - We are continuing to monitor for any further issues.
Nov 13, 09:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 09:17 PST
Update - We are continuing to work on a fix for this issue.
Nov 13, 08:40 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 07:59 PST
Update - We are continuing to investigate this issue.
Nov 13, 07:47 PST
Investigating - We are investigating an issue where some merchants are seeing Batch File uploads getting stuck in an 'uploading' state. We will provide an update as soon as it is available.
Nov 13, 06:57 PST
Reporting/Analysis Pages Time Out
Resolved - This incident has been resolved.
Nov 13, 06:53 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 15:30 PST
Identified - We have identified the problem and are working on a fix.
Nov 12, 15:02 PST
Update - We are continuing to investigate this issue.
Nov 12, 14:28 PST
Investigating - We are currently investigating reports of the merchant portal timing out in some cases, primarily in the reporting/analysis page. We will update within half an hour.
Nov 12, 13:57 PST
Nov 12, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 PST
Scheduled - Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance on our platform as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on November 12th, 2025 between 10AM-1PM PT. There is no expected impact to regular operation of the solution as a result of this maintenance window.

Maintenance Window Details:
Date: 11/12/2025
Start Time: 10:00 AM PT
End Time: 1:00 PM PT
Impact: No expected impact to regular operation of the solution.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support
Oct 28, 13:06 PDT
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Maintenance Activities
Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 PST
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place November 4th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 11/04/2025
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Oct 21, 10:45 PDT
Nov 4, 2025
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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