All Systems Operational

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Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD
Operational
First Data
Operational
Global Payments
Operational
Elavon
Operational
Chase Paymentech
Operational
TSYS (Vital)
Operational
Desjardins
Operational
Interac Online
Operational
Batch and Bank to Bank Payments
Operational
Onboarding
Operational
Fraud Defence
Operational
Merchant Portal
Operational
Customer Care
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Activities Oct 17, 2023 22:00 - Oct 18, 2023 03:00 PDT
Update - Please be advised, this maintenance window has been rescheduled to October 17th. Changes have been applied and will reflect in StatusPage.
Thanks!

Sep 28, 2023 - 12:47 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to perform database maintenance. These activities will take place on October 3rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 10/3/2023
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Sep 21, 2023 - 14:40 PDT
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 PDT
Scheduled - Dear Worldline Customer,

We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place on September 19th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 25 minutes intermittent processing downtime.

Maintenance Window Details:
Date: 9/19/2023
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 25 minutes of intermittent processing downtime.

We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.

Sep 7, 11:41 PDT
Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.