Monitoring - We have determined that the Email Notifications which failed to send are isolated to a small number of Credit Card Expiration Email Notifications for our Payment Profiles service. This will require a fix which will be deployed in a future release.
Feb 07, 2025 - 12:05 PST
Identified - We are aware of an issue which caused Email Notifications including Email Receipts and Payment Profile Credit Card Expiry emails to fail to send earlier today at 3AM PST for a period of approximately 3 minutes. We will provide an update once available.
Feb 07, 2025 - 11:29 PST
We would like to inform you we have scheduled a maintenance window to deploy updates as part of our ongoing efforts to enhance the performance, stability and security of our solution. These activities will take place on February 18th 10:00 AM to 1 PM PT. Minor impact is expected as a result of this maintenance window.
Maintenance Window Details: Date: 2/18/2025 Start Time: 10:00 AM PT End Time: 1:00 PM PT Impact: Up to 15 intermitted minutes of increased response times
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you, Worldline Customer Support Posted on
Jan 28, 2025 - 16:00 PST
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place February 25th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 02/25/2025 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Jan 28, 2025 - 16:02 PST
Resolved -
A fix has been implemented and we are seeing success creating Checkout Links using our Link Builder service. Users may need to clear their browser cache for the update to take affect.
Feb 12, 11:36 PST
Identified -
Our team has identified the root cause of the issue and is currently working to implement a hotfix.
Feb 12, 10:48 PST
Investigating -
Some users have reported issues with our Link builder service not generating a Checkout link. We are currently investigating this issue and will provide updates as soon as we are able.
Feb 12, 09:55 PST
Completed -
The scheduled maintenance has been completed.
Feb 11, 13:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 10:00 PST
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to deploy updates as part of our ongoing efforts to enhance the performance, stability and security of our solution. These activities will take place on February 11th 10:00 AM to 1 PM PT. Minor impact is expected as a result of this maintenance window.
Maintenance Window Details: Date: 2/11/2025 Start Time: 10:00 AM PT End Time: 1:00 PM PT Impact: Up to 15 intermitted minutes of increased response times
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Thank you, Worldline Customer Support
Jan 28, 15:58 PST
Feb 10, 2025
No incidents reported.
Feb 9, 2025
No incidents reported.
Feb 8, 2025
No incidents reported.
Feb 7, 2025
Unresolved incident: Email Notifications Failing to Send.
Resolved -
This incident has been resolved.
Feb 6, 10:17 PST
Monitoring -
A fix has been implemented and we are monitoring the results. We will be re-sending email receipts which failed to send.
Feb 6, 09:57 PST
Investigating -
We are aware of an issue impacting our Email Receipts feature causing them to fail to send. We are investigating the issue and will provide an update shortly.
Feb 6, 08:56 PST
Completed -
The scheduled maintenance has been completed.
Feb 5, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 PST
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place February 4th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 02/04/2025 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Jan 22, 14:29 PST
Completed -
The scheduled maintenance has been completed.
Jan 29, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 PST
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place January 28th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 1/28/2025 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Jan 7, 15:21 PST