All Systems Operational
About This Site
Planned maintenance windows and unplanned disruptions of service on the Shift4 platform are communicated here.
Credit and Debit Card Payments
Operational
Acquirers
Operational
TD
Operational
First Data
Operational
Global Payments
Operational
Elavon
Operational
Chase Paymentech
Operational
TSYS (Vital)
Operational
Desjardins
Operational
Interac Online
Operational
Batch and Bank to Bank Payments
Operational
Onboarding
Operational
Fraud Defence
Operational
Merchant Portal
Operational
Customer Care
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BIC Platform TLS Certificate Transition (May 12, 2026) May 12, 2026 00:00-01:00 PDT
The BIC platform will transition to a new TLS certificate trust chain on May 12, 2026, in response to major browser and operating system vendors retiring legacy root CA certificates.
What does this mean?
On May 12, 2026, the BIC platform will begin using new TLS certificates signed by DigiCert, replacing the current certificate chain issued by Sectigo and USERTrust. This change is required to maintain secure connectivity and uninterrupted payment processing.
What action is required?
Please confirm your systems are prepared with the appropriate root certificate installed to maintain uninterrupted access to the BIC platform ahead of the transition date.
Most browsers and operating systems require no action by default.
If you manually manage certificate trust stores, ensure the following root certificate is installed: DigiCert TLS RSA4096 Root G5
If your integration manually deploys server certificates (e.g., *.na.bambora.com or *.beanstream.com), update to the new certificates. We strongly recommend against manual deployment.
If you are using the na.bambora.com endpoint and are not manually storing the certificate, it will continue to work. If your integration points to www.beanstream.com, please review beanstream.com SSL Cert Renewal.
Testing and availability
The UAT environment will be updated with the new certificate chain on April 27, 2026.
Certificates and related updates will be published on the Developers Portal prior to May 12.
What you need to know
This change is technical in nature. If you are unable to verify your integration, please consult your developer or software/web provider.
SSL/TLS best practice is to trust only the root certificate. Do not download or store server certificates.
If you manage your certificate trust store manually and take no action by the deadline, connections to the BIC platform may fail.
If you have issues with the required changes, please reach out to our Customer Care team for assistance by replying to this email.
Your partner in payments,
Shift4
Posted on Feb 17, 2026 - 13:57 PST
What does this mean?
On May 12, 2026, the BIC platform will begin using new TLS certificates signed by DigiCert, replacing the current certificate chain issued by Sectigo and USERTrust. This change is required to maintain secure connectivity and uninterrupted payment processing.
What action is required?
Please confirm your systems are prepared with the appropriate root certificate installed to maintain uninterrupted access to the BIC platform ahead of the transition date.
Most browsers and operating systems require no action by default.
If you manually manage certificate trust stores, ensure the following root certificate is installed: DigiCert TLS RSA4096 Root G5
If your integration manually deploys server certificates (e.g., *.na.bambora.com or *.beanstream.com), update to the new certificates. We strongly recommend against manual deployment.
If you are using the na.bambora.com endpoint and are not manually storing the certificate, it will continue to work. If your integration points to www.beanstream.com, please review beanstream.com SSL Cert Renewal.
Testing and availability
The UAT environment will be updated with the new certificate chain on April 27, 2026.
Certificates and related updates will be published on the Developers Portal prior to May 12.
What you need to know
This change is technical in nature. If you are unable to verify your integration, please consult your developer or software/web provider.
SSL/TLS best practice is to trust only the root certificate. Do not download or store server certificates.
If you manage your certificate trust store manually and take no action by the deadline, connections to the BIC platform may fail.
If you have issues with the required changes, please reach out to our Customer Care team for assistance by replying to this email.
Your partner in payments,
Shift4
Posted on Feb 17, 2026 - 13:57 PST
Maintenance Activities Aug 4, 2026 22:00 - Aug 5, 2026 03:00 PDT
Dear Shift4 Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 4th between 10:00 PM to August 5th 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 08/04/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.
If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Posted on Jul 21, 2026 - 14:45 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 4th between 10:00 PM to August 5th 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details:
Date: 08/04/2026
Start Time: 10:00 PM PT
End Time: 3:00 AM PT
Impact: Up to 15 minutes of intermittent processing downtime. We apologize for any inconvenience and appreciate your patience.
If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@shift4.com or by calling 1-833-226-2672.
Posted on Jul 21, 2026 - 14:45 PDT