Bambora North America Status

All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Bambora North America platform are communicated here.

Credit and Debit Card Payments Operational

Acquirers Operational

TD Operational

First Data Operational

Global Payments Operational

Elavon Operational

Chase Paymentech Operational

TSYS (Vital) Operational

Desjardins Operational

Interac Online Operational

Batch and Bank to Bank Payments Operational

Onboarding Operational

Fraud Defence Operational

Merchant Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Data Centre Migration - Phase 2 Jan 17, 22:00 - Jan 18, 01:00 PST

We will be performing Phase 2 of our Data Center migration on Sunday, January 17th at 10pm Pacific ( January 18th at 1am Eastern)
Impact:
5 mins outage during the window
Posted on Jan 13, 10:45 PST

Past Incidents

Jan 17, 2021

Data Centre Migration - Phase 1

Completed - The scheduled maintenance has been completed.
Jan 17, 00:20 PST

Verifying - Verification is currently underway for the maintenance items.
Jan 16, 22:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:10 PST

Scheduled - We will be performing Phase 1 of our Data Center migration on Saturday, January 16th at 10pm Pacific ( January 17th at 1am Eastern).
Impact:
5 mins outage during the window
Jan 13, 10:43 PST

Jan 16, 2021

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Customer Care unreachable by phone

Resolved - This incident has been resolved.
Jan 13, 15:59 PST

Monitoring - Our telephony provider has implemented a fix. We are monitoring for any further issues.
Jan 13, 15:37 PST

Update - Our telephony provider is continuing to experience an outage. We are monitoring updates from them closely.
Jan 13, 15:19 PST

Identified - Our telephony provider is currently experiencing an outage. We will continue to monitor and provide an update as soon as possible. We are still reachable by email at support.northamerica@bambora.com
Jan 13, 14:19 PST

Jan 12, 2021

No incidents reported.

Jan 11, 2021

Password Reset Failures

Resolved - This incident has been resolved.
Jan 11, 15:21 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 14:51 PST

Update - We are continuing to investigate this issue.
Jan 11, 14:07 PST

Investigating - We are aware of an issue resulting in password reset emails not being received. We are investigating and will provide an update in the next 30 minutes.
Jan 11, 13:33 PST

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.