All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Bambora North America platform are communicated here.

Credit and Debit Card Payments ? Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020
Resolved - This incident has been resolved.
Oct 28, 17:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 16:47 PDT
Identified - We have identified an issue causing Profiles API requests using Sub-Merchant-Id to fail. We are in the process of deploying a fix and will provide an update within the next 30 minutes.
Oct 28, 16:40 PDT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - We’ve confirmed that all emails waiting in the queue are being sent out. This issue has been resolved.
Oct 22, 19:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results. We will post another update once we've confirmed that the issue is resolved.
Oct 22, 17:19 PDT
Identified - The cause of the issue has been identified and a fix is being implemented. We'll post an update here once the implementation has been completed.
Oct 22, 15:01 PDT
Update - We are experiencing degraded performance with our email receipts. Our team is continuing to investigate, and we'll post updates here until the issue is resolved.
Oct 22, 12:18 PDT
Investigating - We are experiencing degraded performance with our email receipts. Our team is investigating, and we'll post updates here until the issue is resolved.
Oct 22, 10:58 PDT
Oct 21, 2020
Resolved - This incident has been resolved.
Oct 21, 16:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 16:09 PDT
Update - We are continuing to investigate this issue.
Oct 21, 13:21 PDT
Investigating - We are receiving reports of issues with Mobile Pay, including access within the portal and failing ApplePay transactions. Our team is currently investigating the issue and we will post an updates here until the issue is resolved.
Oct 21, 13:12 PDT
Resolved - No further failed transactions have been detected since the fix was implemented. This incident is now resolved.
Oct 21, 11:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 11:39 PDT
Investigating - We have identified an issue with one of our data centres which is causing some Global Payment transactions to fail. We are currently investigating and will provide an update as soon as possible.
Oct 21, 11:36 PDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.