All Systems Operational

About This Site

Planned maintenance windows and unplanned disruptions of service on the Worldline North America platform are communicated here.

Credit and Debit Card Payments Operational
Acquirers Operational
TD ? Operational
First Data ? Operational
Global Payments ? Operational
Elavon ? Operational
Chase Paymentech ? Operational
TSYS (Vital) ? Operational
Desjardins ? Operational
Interac Online ? Operational
Batch and Bank to Bank Payments ? Operational
Onboarding ? Operational
Fraud Defence ? Operational
Merchant Portal ? Operational
Customer Care ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 7, 2023
Completed - The scheduled maintenance has been completed.
Jun 7, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:01 PDT
Scheduled - Dear Worldline Customer,

Worldline will be conducting Scheduled Maintenance as we continue to focus on improving the performance, stability and security of our solution. These activities will take place on June 6th between 10PM to 3AM PT. Little to no impact is expected as a result of this maintenance window.

Please reach out to our Customer Support team if you have any questions by emailing support.na@worldline.com or by calling 1-833-226-2672.

Thank you,
Worldline Customer Support

May 23, 14:43 PDT
Jun 6, 2023
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Resolved - We have received confirmation that the pending Elavon transaction settlements have been completed. Elavon merchants impacted will start to receive settlements again.
May 25, 11:21 PDT
Identified - We are currently experiencing issues with Elavon transaction settlement. Settlement for transactions from May 21st onward are still pending. A solution has been identified and is currently being implemented. We will update this status once we have additional confirmation of the resolution.
May 25, 08:42 PDT
May 24, 2023
Resolved - This incident has been resolved. The status reporting has been amended and should accurately reflect the batch status'.
May 24, 17:00 PDT
Investigating - We are currently experiencing issues with status reporting for Bank to Bank payments. Some transactions are reflected as "in process" when they have been completed. We are investigating the cause and resolution.
May 24, 16:29 PDT