We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 30rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 7/30/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Jul 17, 2024 - 12:27 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place August 6th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 8/6/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
Note that this maintenance will address the annual rotation of the following SSL certificates - *.na.bambora.com and *.beanstream.com. As the certificates have not changed, they will not be available for direct consumption.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Jul 23, 2024 - 16:16 PDT
Resolved -
This incident has been resolved.
Jul 25, 07:59 PDT
Monitoring -
We are beginning to see emails successfully delivered and will continue to monitor for any changes.
Jul 24, 09:51 PDT
Investigating -
An outage with an upstream service provider is resulting in inbound emails failing to be delivered. We will provide an update once available.
If you are currently needing support, please reach out by phone at 1-833-226-2672.
Jul 24, 09:20 PDT
Resolved -
This incident has been resolved.
Jul 24, 09:25 PDT
Identified -
While investigating we discovered that in some instances a different business name was appearing on customer statements. This issue was flagged and a fix was put into place by our upstream processor.
Depending on the card issuer, some cardholders may see a generic descriptor like "Bambora Internet Wholesale" or “Bambora Internet PSP”.
We continue to work with our upstream processor to reduce the occurrences of this issue.
Jan 11, 08:53 PST
Investigating -
We have identified an issue with our upstream processor where the DBA (Doing Business As) name is not properly appearing on transactions on some accounts.
As a result, the business name may not appear correctly on some cardholder statements.
We will provide updates once the solution has been confirmed.
Jan 4, 12:29 PST
Completed -
The scheduled maintenance has been completed.
Jul 24, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 23rd between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 7/23/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Jul 9, 15:26 PDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place July 16th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 7/16/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Jun 17, 14:36 PDT