Investigating - We have discovered an intermittent issue causing errors when logging into the Worldline portal with Multi-Factor Authentication enabled. While we continue our investigation and implement a fix we have temporarily removed the MFA requirement when logging into the portal.
Oct 03, 2024 - 17:05 PDT
Update -
Please be advised the originally schedule maintenance window for October 1st 2024 has been rescheduled to October 8th 2024.
Maintenance Window Details: Date: 10/08/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
Sep 19, 2024 - 11:55 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place October 8th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 10/08/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Sep 17, 2024 - 15:22 PDT
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place October 15th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 10/15/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672. Posted on
Sep 30, 2024 - 14:12 PDT
Resolved -
The issues experienced with our telephony provider have been resolved.
Oct 3, 12:32 PDT
Investigating -
Customer Care is currently experiencing degraded service accepting calls and are working with our telephony provider to resolve the issue as soon as possible.
Completed -
The scheduled maintenance has been completed.
Sep 25, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 PDT
Scheduled -
Dear Worldline Customer,
We would like to inform you we have scheduled a maintenance window to focus on improving the performance, stability and security of our solution. These activities will take place September 24th between 10:00 PM to 3:00 AM PT. During this time, there may be a total of 15 minutes intermittent processing downtime.
Maintenance Window Details: Date: 9/24/2024 Start Time: 10:00 PM PT End Time: 3:00 AM PT Impact: Up to 15 minutes of intermittent processing downtime.
We apologize for any inconvenience and appreciate your patience. If you have urgent questions or concerns, please reach out to our Customer Support team via email support.na@worldline.com or by calling 1-833-226-2672.
Sep 10, 13:54 PDT