No further issues have been found.
Sep 10, 15:43 PDT
The new certificates have been imported. We have confirmed Mastercard 3DS approvals.
Teams will continue to monitor
Sep 10, 10:09 PDT
This incident has been escalated with Mastercard. An issue with their application has been reported. Mastercard support has advised after the issue is resolved, our request will be processed.
Sep 9, 15:28 PDT
Our Master Security Officer has submitted the Certificate Signing Request (CSR) to Mastercard.
We are currently waiting for Mastercard to review our request and issue a new certificate.
Sep 7, 14:04 PDT
A Certificate Signing Request (CSR) has been filled out by Bambora Security. It has been forwarded to our Master Security Officer in Stockholm who will submit the request to Mastercard.
There is currently no ETA available.
Sep 7, 12:59 PDT
Mastercard has confirmed that they are no longer supporting SHA1 client certificates. We have requested the new certificates and are currently waiting for a response.
Sep 7, 07:43 PDT
Our vendor for 3DS software has advised that new certificates have been issued by Mastercard. We have requested the new CA certificates from Mastercard support.
Sep 3, 07:20 PDT
Mastercard support advised their internal teams are still investigating. An estimated time of resolution has not been provided.
Sep 2, 15:33 PDT
Teams have identified a possible certificate issue with Mastercard. Mastercard support is investigating.
Further updates will be provided as they become available.
Sep 2, 10:07 PDT
A technical bridge has been opened for further troubleshooting. Mastercard has also been engaged to assist in the investigation.
Sep 2, 07:59 PDT
We are currently not able to connect to Mastercard 3D secure. The connection failure causes all Mastercard transactions to bypass the liability shift for merchants with 3D secure enabled. Our team is investigating the issue and we will provide an update as soon as it is available.
Sep 1, 22:19 PDT