Customer Care Tickets Delayed

Incident Report for Bambora North America

Resolved

This incident has been resolved.

Posted Sep 13, 2019 - 12:16 PDT

Monitoring

The third party has reported a fix and we are monitoring performance.

Posted Sep 13, 2019 - 11:43 PDT

Update

The third party provider is continuing to work on resolving the issue with their platform, we will provide an update within the next two hours or sooner if the situation changes.

Posted Sep 13, 2019 - 10:34 PDT

Identified

Our third party software provider is experiencing an issue with the platform that handles our Customer Care tickets. Responses will be slightly delayed until the issue is resolved.

Posted Sep 13, 2019 - 10:05 PDT

This incident affected: Customer Care.