Customer Care unreachable by phone

Incident Report for Bambora North America

Resolved

This incident has been resolved. Thank you for your patience.
Posted Aug 26, 2021 - 14:21 PDT

Monitoring

A fix has been implemented and we are once again successfully receiving calls.
Posted Aug 26, 2021 - 12:28 PDT

Update

Our telephony provider has identified the issue and is continuing to work on a resolution as soon as possible. To contact us, please email us at support.northamerica@bambora.com.
Posted Aug 26, 2021 - 11:54 PDT

Identified

Our telephony provider has identified the issue and is working to resolve it as soon as possible. To contact us, please email us at support.northamerica@bambora.com.
Posted Aug 26, 2021 - 11:03 PDT

Investigating

Our Customer Care team is currently unreachable by phones. We are working with our telephony provider to resolve the issue as soon as possible. We are still reachable by email at support.northamerica@bambora.com.
Posted Aug 26, 2021 - 10:25 PDT
This incident affected: Customer Care.
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