Transaction Responses Delayed
Incident Report for Bambora North America

We have identified an error caused by a reporting job as the root cause of the September 26th incident, which resulted in transaction failures and delayed responses from our APIs. We have taken the necessary steps to address the root cause to prevent recurrence of the issue.

For transactions which were attempted on September 26th between the times of 9:06 AM and 9:36 AM PDT which failed to process, please reattempt the transaction or advise the cardholder to retry, as the transactions should now process normally.

Posted Sep 27, 2019 - 12:14 PDT

This incident has been resolved.
Posted Sep 26, 2019 - 10:49 PDT
We have identified the issue which was affecting transactions and are now seeing transactions process without error. We will monitor transaction results for the next hour.
Posted Sep 26, 2019 - 09:44 PDT
We are investigating an increase in transactions receiving HTTP 500 errors and failing. We will provide an update in the next 30 minutes.
Posted Sep 26, 2019 - 09:36 PDT
We are seeing an increase in transaction response times and are currently looking into the issue.
Posted Sep 26, 2019 - 09:25 PDT
This incident affected: Credit and Debit Card Payments.