Please note that we experienced degraded performance on our system which resulted in longer than normal response times. Some transactions that actually processed may have returned a declined message, resulting in a mismatch for the client. We have been able to complete the necessary refunds and/or voids to nearly all mismatched transactions that occurred during the incident. As a precaution, Merchants may want to log in and check if any of the declined transaction need to be reprocessed.
Posted Feb 02, 2021 - 21:41 PST
Monitoring
The issue has been resolved and our team continues to monitor the issue. Some transactions that actually processed may have returned a declined message, resulting in a mismatch for the client. Our team will be correcting and refunding the transactions that had this occur. In the meantime, please do not adjust any transactions that occurred during this window, so that we can handle it within our system.
Posted Feb 02, 2021 - 08:38 PST
Identified
We are currently experiencing a partial downgrade of performance of our TD processing again. Our team is investigating the cause and we will post updates here until the issue is resolved.
Posted Feb 02, 2021 - 07:05 PST
Monitoring
We have resolved the initial issues regarding the partial downgrade of transactions processing through TD. Our team is investigating the cause further and will take additional actions as necessary.
Posted Feb 01, 2021 - 17:57 PST
Investigating
We are currently experiencing a partial downgrade of our TD processing. Our team is investigating the cause and we will post updated here until the issue is resolved