Custom Checkout - Degraded Service
Incident Report for Bambora North America
Resolved
No further escalations have been reported. Service remains stable. Issue resolved.
Posted Oct 20, 2021 - 15:50 PDT
Monitoring
Teams have corrected an issue on the server to restore service.

We will continue to monitor for stability.
Posted Oct 20, 2021 - 13:57 PDT
Update
Technical teams continue to investigate. There is currently no ETA available.
Posted Oct 20, 2021 - 12:30 PDT
Investigating
We have received further escalations indicating the issue with Custom Checkout is not resolved.

Customers using Custom Checkout may be unable to enter credit card information.

Technical teams are currently investigating.
Posted Oct 20, 2021 - 11:54 PDT
Monitoring
An IIS reset has been performed to resolve the issue.
Posted Oct 20, 2021 - 10:07 PDT
Investigating
Teams are investigating a possible issue with Custom Checkout. More information will be provided as updates become available.
Posted Oct 20, 2021 - 09:41 PDT
This incident affected: Credit and Debit Card Payments and Customer Care.
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