Merchant Portal Connectivity Issues

Incident Report for Bambora North America

Resolved

This incident has been resolved.

Posted Mar 18, 2021 - 07:44 PDT

Update

Our team has implemented a fix and our systems are fully operational.

Posted Mar 18, 2021 - 03:46 PDT

Update

We currently experience possible failures for Custom Checkout Transactions. Merchant portal access is now fully functional.

Our team still working to restore the full functionality of our systems.

Posted Mar 18, 2021 - 02:46 PDT

Monitoring

We identified connectivity issues with an upstream service provider and have performed a DNS failover.

Posted Mar 18, 2021 - 02:26 PDT

This incident affected: Credit and Debit Card Payments and Merchant Portal.