Merchant portal access and Transactions failures

Incident Report for Bambora North America

Resolved

This incident has been resolved.

Posted Feb 10, 2021 - 16:18 PST

Update

Our system are fully operational at this time and we will continue to monitor for any issues.

Posted Feb 10, 2021 - 14:17 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 10, 2021 - 12:44 PST

Monitoring

Our team has identified the issue and implemented a fix. We are currently monitoring the solution.

Posted Feb 10, 2021 - 12:43 PST

Investigating

We are currently having reports of failed transactions as well as merchants having issues accessing our portal.
Our team is investigating the issue and we will have more information shortly. Thank you for your patience.

Posted Feb 10, 2021 - 12:30 PST

This incident affected: Credit and Debit Card Payments and Merchant Portal.