Real time payment processing timeouts

Incident Report for Bambora North America

Resolved

This incident has been resolved.

Posted May 19, 2021 - 13:07 PDT

Monitoring

We are still working on identifying root cause however a temporary fix is in place and payments times are returning to normal.

Posted May 19, 2021 - 11:03 PDT

Update

We are continuing to investigate this issue.

Posted May 19, 2021 - 10:49 PDT

Update

We are continuing to investigate this issue.

Posted May 19, 2021 - 10:48 PDT

Investigating

We are currently investigating this issue.

Posted May 19, 2021 - 10:26 PDT

This incident affected: Credit and Debit Card Payments and Acquirers (TD, First Data, Global Payments, Elavon, Chase Paymentech, TSYS (Vital), Desjardins).